Frequently Asked Questions

Everything you need to know about your CAMILLA shopping experience.

How can I track my CAMILLA order?

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to the carrier's website to monitor your delivery's progress.

What is your return policy for online purchases?

We offer returns on full-priced items within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all security tags and packaging intact.

Do you offer international shipping?

Yes, CAMILLA ships to most destinations worldwide. Shipping costs and delivery timeframes vary by location and will be calculated at checkout.

How do I care for my silk garments?

To preserve the vibrancy and delicate nature of our signature silks, we recommend professional dry cleaning only. Avoid contact with abrasive surfaces and store in a cool, dry place.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and flexible payment options such as Afterpay.

Can I change or cancel my order after it has been placed?

As we strive to process orders quickly, we are unable to guarantee changes or cancellations once an order is confirmed. Please contact our Customer Care team immediately for assistance.